PawRise Support
In the game, open Menu, then Report a Problem. You can also email spermwhaledaily@gmail.com.
Do I need an account to play?
You can build and play a local hotel without signing in. An optional Apple sign-in connects account saving, reward codes and Friends.
What happens when I sign out?
Your latest hotel is saved to your account, then account-associated game data is cleared from the device. If the save cannot finish, sign-out does not clear your hotel. Sign into the same account to recover its saved progress.
Why can’t my friend visit?
Accept the friend request and turn on Allow friends to visit in Friends → My Profile. Both players need an internet connection. If sharing reports an error, keep your local hotel and retry once the connection returns.
How do purchases work?
Coin pack amounts depend on hotel level; the exact amount is shown before purchase. Gem pack quantities are fixed. Currency does not grant hotel levels or bypass room unlocks. Orin Auto-Collect and Ad-Free Rewards are separate one-time purchases.
What does Ad-Free Rewards include?
It replaces the optional video for eligible bonus claims with a manual claim. Reward amounts, the shared four-claim allowance in 24 hours, and the 30-minute spacing remain the same. It does not include Orin’s Auto-Collect service.
How can I restore an unlock?
Use Restore Purchases in the Orin service or Rewards screens with the Apple account that bought the unlock. Spent currency is not restored as a new grant. Contact support if a verified purchase is missing.
What should I include in a support request?
Include the app version/build, device model, the affected screen and the steps that led to the issue. For a purchase issue, include the product name and approximate purchase time. Never send your Apple password, verification codes or payment-card details.